Change and Performance Management

Objective: Support organizational change initiatives to ensure successful strategy implementation and stakeholder engagement.

Strategy Execution

Ensuring effective implementation of strategic plans and follow-up to achieve desired results, by working side by side with organizations to translate strategic visions into tangible reality, with a focus on achieving strategic objectives and maximizing value

Translating strategy into implementation plans.
Developing KPIs and performance management and monitoring system.
Implementing governance, allocating and managing resources to deliver the strategy.
Developing the organizational capabilities necessary to implement the strategy.
Coordination and integration of initiatives and management of inter-project dependencies
Ensuring effective strategic communication between stakeholders
Periodic strategic review and continuous adaptation

Change Management

Managing the human aspects of the change process to reduce resistance and increase acceptance.

Assessing the organization's readiness for change.
Developing and implementing comprehensive change management plans in accordance with best practices and methodologies in change management.
Promoting an organizational culture that supports strategy implementation.
Developing comprehensive communication plans to disseminate and raise awareness of the strategy.
Supporting leaders and executives.

Stakeholder Engagement

Developing effective communication strategies to keep stakeholders informed and engaged throughout the change process.

Identifying stakeholders.
Developing stakeholder communication strategies.
Feedback management.
Providing advice on the roles and responsibilities of various stakeholders.
Enhancing commitment and engagement among stakeholders at all organizational levels

Enhance Customer Experience

Providing integrated consulting services to help organizations design and implement effective strategies to enhance customer experience. Aiming to create exceptional and differentiated customer experiences across all touchpoints, leading to increased customer satisfaction, enhanced loyalty, and improved business performance.

Analyzing and evaluating the current customer experience, analyzing the customer journey and evaluating the level of customer satisfaction.
Developing a customer experience strategy and formulating a clear vision for the ideal customer experience.
Designing and improving the customer journey and creating detailed customer journey maps.
Improving services provided and customer focus culture
Implementing customer voice programs and creating a system to manage complaints and suggestions.
Measuring and analyzing customer experience and ensure continuous improvement.
Design and implementation of loyalty and customer compensation programs
Identifying and evaluating the return on investment of customer experience improvement initiatives.

تعزيز تجربة العملاء

إجراء دراسات جدوى شاملة لتقييم النجاح المحتمل والممارسة العملية لوحدات الأعمال الجديدة والبرامج والمبادرات